I used North American for a move to California in 2015. The agent was great and the move was great.
So when I decided to move again I didn't consider anyone else. However, my experience this time was as different as night and day.
The movers were late, and they did not wrap my furniture. At my destination there were smashed boxes, 2 broken chairs, gouged table, chest of drawers, recliner, and dining table. I also had broken dishes.
The driver of the truck also commented that he was surprised at what he saw when he picked up my belongings from the warehouse. When I complained, I got promises that were not kept and when I continued to call the General Manager Mike for assistance, he assured me that the matter would be taken care of personally and that I should file a claim.
When I tried to call him, he was never in and did not call me back after numerous calls. This has been a horrible experience.
Product or Service Mentioned: North American Van Lines Moving Service.
Reason of review: Damaged or defective.
Monetary Loss: $2000.
Preferred solution: Let the company propose a solution.
I didn't like: Treatment after delivery.