North American Van Lines

If I could give a -50 rating I would. I am in my 60's, and this is by far the worst company I have ever worked with.

They are disorganized, rude, slow and full of excuses. I moved from across the country, and the day before my stuff was supposed to arrive I had to call to find out it was still in storage in the state I left months ago...no call, no warning...nothing, except complete incompetence. After my stuff was supposedly "on the road" there were several times when they weren't sure where it was or who was going to get it from A to B. I had to elevate this to the president who totally ignored me and passed me to his assistance.

All I can say is STAY AWAY FROM NAVL!!!!!! I should've counted the dozens of excuses, but it was all so exhausting.

Now, I'm told "you're in the queue" for a damage claim that is already 6 weeks old. Hire two toddlers and a truck before hiring NAVL!

April 21, 2020
I was told me that you would get back to me regarding the mess that was left when I paid $1,000 to have your men unpack. To date, I have not heard from you.
Here are some pictures and other evidence.
1.

I paid them to unpack and this is what I got (ENTITLED MESS IN LIVING ROOM
2. The scooter was thrown on top of the things in the cage. I attach a letter from the maintenance man. The first letter was from somebody who knew nothing about maintenance.

Note the battery was in the living room and not even with the scooter. It was shoved in my wheel chair.
The scooter was upside down on one of my chairs in the cage. Unfortunately, there is not a clear picture of what they did.
It is broken in that picture as you can that the scooter is broker. I had to leave it behind because the maintenance man could not make it work.

HIs note is attached.
3. Furniture before before North American Van Lines picked up my furniture. It was like new.
4. Bookcase with lights working before I left.

That was broken in shipping.
5. Waste Basket is just a small sample of how things arrived in Texas.
6. I have called Temperpedic, changed the batteries and gone through the steps and the frame is broken.
Attached please find the receipt for the bed and a letter from my housekeeper who helped me prepare for the move. I also include a letter from Marilyn Bettis who saw the driver struggle with the extra long twin size mattress and threw it into the street.
Thus I had to sleep in a recliner the entire time I was there.

Margie Lothamer asked if I can see any dirt on the mattress. I find that incredibly insulting. I have to sleep at zero gravity because I'm handicapped. Why on earth would I take a broken bed with me and who would sleep on a mattress that was not wrapped when moved and then thrown into the street.
7.

Living room before I left. Both of these recliners were broken in the move.
8. The Massage chair does not work properly. Attached is a letter from somebody who used it before I left.
9.

Please note how the fireplace/bookcase was placed in the apartment. I could not walk into the room with support and I could not use my wheel chair in that room or it would make it worse.
I am Filing a complaint with the National Consumer Complaint Data base and other ways to file a complaint. Thus, I'm giving you another chance to make this right.
I think it is outrageous that even though I've sent you proof you want me to put out additional money for an arbitrator.

I have posted the pictures to yelp.
Sincerely, JoAnn Smith
805 619-**** My Claim. Reg #342695/Claim 26685-9
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My wife and I moved from California this last September. We had a lot of things to be shipped, the truck that was sent already had another families belongings in the truck.

I had called and tried to reschedule the move as we were not ready. The driver called and pressured me into letting him come and pack us. He called for extra help in packing the truck, all together there were 5 men packing and loading the truck (the driver, 2 men loading the truck, and 2 men packing boxes). After they had been there for about 3 hours I was informed that that they had to stop packing boxes to make sure there was room for the furniture.

We did not have that much furniture a china hutch three book cases and a dining room set. We did not ship any beds or couches. When they had finished (because they had run out of room) we still had things that we had wanted packed. I had to rent a U-Hual for that.

On the drive up to Idaho I received a call from North American want to give me a survey, I told the caller that I was driving and to call me the next week. The next day while I was driving again we received another call same person wanting to give me the survey, I told her next week again. They have yet to call me back. My wife and I arrived here in Idaho and started to unpack we found things that we had told the packers not to pack that had been.

We found empty boxes packed in bigger boxes.

I have called North American and left a message I have not been called back. If we ever move again we will not use North

Hired North American September 2017...move from Atlanta to Pittsburgh . They sent Beltmann to pick up, Allied to deliver .

..MANY companies, All under SIRVA banner, which should be red flag right away. Many names to confuse and eschew responsibility . Complete fraud. Quoted $3450.

End cost over $10,000...including extortion holding things hostage and refusing to deliver . Media intervened. Items delivered . All furniture and television delivered broken.

Claims denied. Things vandalized and marked up. Ruinous company. Endless months of agony.

NEVER USE NORTH AMERICAN OR ANY SIRVA COMPANY.

Their ads, quotes , salesmen....all lies. NEVER NORTH AMERICAN is the only slogan to remember.

Moved from Tampa fl to Ranchos Palos verdes Ca

Incredible loss of items that cannot be replaced

Most of the antique items which was brought from my ancestral home in India

Other items such as office products and kitchen items

The agent or consultant assured that it will be delivered in one week and they took maximum days allowed by the contract

I believe it was stolen and there must be no security where they keep boxes

The mover who delivered the item was in a hurry

Never allowed even the workers with to open the box

Did not give time to count the boxes

Made me sign the papers which said 124 boxes

I have received only a little more than fifty boxes

Very arrogant driver who was suppose to be the leader

Kept saying to hurry and there are no more boxes to bring in

Very deceitful company that is not good for the people who trusted them

I used North American for a move to California in 2015. The agent was great and the move was great.

So when I decided to move again I didn't consider anyone else. However, my experience this time was as different as night and day.

The movers were late, and they did not wrap my furniture. At my destination there were smashed boxes, 2 broken chairs, gouged table, chest of drawers, recliner, and dining table. I also had broken dishes.

The driver of the truck also commented that he was surprised at what he saw when he picked up my belongings from the warehouse. When I complained, I got promises that were not kept and when I continued to call the General Manager Mike for assistance, he assured me that the matter would be taken care of personally and that I should file a claim.

When I tried to call him, he was never in and did not call me back after numerous calls. This has been a horrible experience.

I booked our move thru NorthAmerican Van line thru your Beltmann Group for July 14, 2017 from Keasbey NJ to Fort Myers Fl.. At the time that the estimate was done, by Mark Eschbacherof the Beltmann Group, since our apartment was located on an uphill driveway, he quoted that no need for a smaller truck, but he will charge me a fee of $269.44 for the movers to physical bring my stuff down to the big trailer at the bottom of the driveway,because the big trailer could not make it up hill to my apartment.

For that purpose I said ok, but when movers arrived, they were able to bring the big trailer right to my doors stepwith no problem. So since the physical moving of my stuff was not handle down the steep driveway, I expected for my money to be returned, for it never took place. Upon callin NAVLine and explaining , a female by the name of Donna, who was very rude as a customer service rep.told me that she couldn't get a hold of Mr.Eschbacher of the Beltmann Group, and that " no refund would be issued END OF STORY" I personaly got a hold of Mr.Eschbacher explained the situation and he called her back . I followed up and she insisted no refund ,END OF STORY" I was very upset with the treatment from Donna, she should not be handling customers,especially I'm a professional who Know how to politely ask .

So you can see why I need to write this letter and request my refund for something that did not take place. It leaves me with a very bad taste for North American Van line who I was ready to recommend to my sister who will be relocating from NY next summer when she retires, and for myself also if this move I made doesn't work out, and would choose to go back to NJ . It's certainly is not good business to take hard earned money from a senior when service was not rendered, I do have pictures of the Big trailer at my door step and down the driveway. PLease do good by me and refund my money, is a very small amount your company but, much for a senior on fixed income.

thanking you and look forward to a call or correspondence .

Justin and Maria Medina 3261 Antica St. Fort Myers Florida 33905 2**-**3-7833