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North American Van Lines

North American Van Lines

www.northamerican.com
What is your customer experience with North American Van Lines?

North American Van Lines Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • North American Van Lines has 1.2 star rating based on 22 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Great sales job on how smoothly my move would go, Paid no attention to my claim, Good salesmanship.
    Cons: Damaged and stolen furniture, Beltmann group employees performance, Damage theft of items.

  • Recent recommendations regarding this business are as follows: "Don’t ever use them. Their liars and robbing thief’s", "Never use them", "Do not agree to the "estimate". Deduct/holdback at least 25%", "Look for another carries", "STAY AWAY FROM NAVL".

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Top North American Van Lines Reviews

Critical Review

"Theft of 40+ items made us unload their own truck"

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Lied to us. Wanted more money than proposed. Lost 40 plus of our boxes didnt stand behind the extra money we paid for insurance their completely inept liars...

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Ryan W Qlh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lancaster, South Carolina

Theft of 40+ items made us unload their own truck

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Lied to us. Wanted more money than proposed.

Lost 40 plus of our boxes didnt stand behind the extra money we paid for insurance their completely inept liars and are most likely to steal the items you ship rather than deliver them. Theyre nothing but a illegal mob there for the fleecing of the coustomer and theft of their items

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User's recommendation: Don’t ever use them. Their liars and robbing thief’s

Ryan W Qlh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lancaster, South Carolina

They lost 40 of our packages. Made us unload our own belongings

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They showed up asking for more the. The contractions price.

Only had one 59 year old and a 18 year old that weighed 100lbs and couldnt lift anything. Would not go up our driver way. Made us rent a u haul then transfer the items into the truck then move them into our house. Violated every single part of our contract lost 30% of everything we moved.

Broke televised every thing and would not stand buy the extra money we put forth as to insure our items.

Their complete crooks no one should ever be involved with them. They re completely unreliable and nothing but absolute liars

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User's recommendation: Never use them

Resolved
Peter J Get

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Verified Reviewer
| map-marker Fort Myers, Florida

Resolved: Customer Service

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Updated by user Nov 13, 2021

Lost the battle. The "ESTIMATE" was binding. The representative never informed me that I had a choice between binding and nonbinding..

Original review Oct 14, 2021

Overcharged; significant error in estimate (25%) vrs actual. No adjustment for "overcharge".

No followup from corporate customer service.

View full review
Loss:
$2500
Pros:
  • Great sales job on how smoothly my move would go
  • Paid no attention to my claim
Cons:
  • Overcharged estimate

Preferred solution: Price reduction

User's recommendation: Do not agree to the "estimate". Deduct/holdback at least 25%

Kevin K Ncu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Status of claim

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Submitted claim for damages two weeks ago and havent had a response. I have contacted them and calls are not returned.

View full review

Preferred solution: Let the company propose a solution

User's recommendation: Look for another carries

Featured
JoAnn S Vdl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Things broken in the move. I am handicapped so I paid them to unpack

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North American Van Lines - Things broken in the move. I am handicapped so I paid them to...
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I sent this today. It is my third attempt

April 21, 2020

I was told me that you would get back to me regarding the mess that was left when I paid $1,000 to have your men unpack.

To date, I have not heard from you.

Here are some pictures and other evidence.

1. I paid them to unpack and this is what I got (ENTITLED MESS IN LIVING ROOM

2. The scooter was thrown on top of the things in the cage. I attach a letter from the maintenance man.

The first letter was from somebody who knew nothing about maintenance. Note the battery was in the living room and not even with the scooter. It was shoved in my wheel chair.

The scooter was upside down on one of my chairs in the cage. Unfortunately, there is not a clear picture of what they did.

It is broken in that picture as you can that the scooter is broker.

I had to leave it behind because the maintenance man could not make it work. HIs note is attached.

3. Furniture before before North American Van Lines picked up my furniture. It was like new.

4.

Bookcase with lights working before I left. That was broken in shipping.

5. Waste Basket is just a small sample of how things arrived in Texas.

6. I have called Temperpedic, changed the batteries and gone through the steps and the frame is broken.

Attached please find the receipt for the bed and a letter from my housekeeper who helped me prepare for the move.

I also include a letter from Marilyn Bettis who saw the driver struggle with the extra long twin size mattress and threw it into the street.

Thus I had to sleep in a recliner the entire time I was there. Margie Lothamer asked if I can see any dirt on the mattress. I find that incredibly insulting. I have to sleep at zero gravity because I'm handicapped.

Why on earth would I take a broken bed with me and who would sleep on a mattress that was not wrapped when moved and then thrown into the street.

7. Living room before I left. Both of these recliners were broken in the move.

8. The Massage chair does not work properly.

Attached is a letter from somebody who used it before I left.

9. Please note how the fireplace/bookcase was placed in the apartment. I could not walk into the room with support and I could not use my wheel chair in that room or it would make it worse.

I am Filing a complaint with the National Consumer Complaint Data base and other ways to file a complaint.

Thus, I'm giving you another chance to make this right.

I think it is outrageous that even though I've sent you proof you want me to put out additional money for an arbitrator. I have posted the pictures to yelp.

View full review
Loss:
$20
Pros:
  • Paid no attention to my claim
  • Incompetent
Cons:
  • Damaged and stolen furniture

Preferred solution: Price reduction

4 comments
Guest

There is a good example of why I dump as much as possible every time I move. Lots of things cost more to move than they are worth and quite a bit is not worth hauling along just on logistics alone.

Guest

It's all in the packaging. Anything can survive anything short of flood, fire, famine, or war if it's packaged properly.

Anything I intended to move or ship would be packed and protected my way. I have decades of experience in both work and private life with shipping delicate objects (and many decidedly robust objects) to 47 states and have suffered packages damaged from mishandling or by water but not the goods within. Whomever prepared your goods for shipment dropped the ball, and by way of management and oversight that someone was yourself. You or your representative on site should not have permitted anything to to pass the door without proper inspection.

Your complaint then lacks substance and specifics. Letters from third parties are not admissible as evidence.

Where were you before, during and after and exactly what cash value of damage was incurred? You will prove this how?

Guest
reply icon Replying to comment of Guest-1889911

You have to tell people what is acceptable and what is not. That is a shame , you would think movers would know how to move but they don't seem to care or understand or something. The OP didn't mention if packaging and setup were supposed to be included in the deal, so from that I'm sorry for her but it does seem she didn't pay attention until it was too late.

Guest
reply icon Replying to comment of Guest-1890491

It looks like she thought it would be all set up nicely and arranged to taste, but moving companies generally dump your stuff and say "here you go pal". At least the stuff that shows up and is still usable.

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Anonymous
map-marker Palm Harbor, Florida

Horrible Service

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If I could give a -50 rating I would. I am in my 60's, and this is by far the worst company I have ever worked with.

They are disorganized, rude, slow and full of excuses. I moved from across the country, and the day before my stuff was supposed to arrive I had to call to find out it was still in storage in the state I left months ago...no call, no warning...nothing, except complete incompetence. After my stuff was supposedly "on the road" there were several times when they weren't sure where it was or who was going to get it from A to B. I had to elevate this to the president who totally ignored me and passed me to his assistance.

All I can say is STAY AWAY FROM NAVL!!!!!! I should've counted the dozens of excuses, but it was all so exhausting.

Now, I'm told "you're in the queue" for a damage claim that is already 6 weeks old. Hire two toddlers and a truck before hiring NAVL!

View full review

User's recommendation: STAY AWAY FROM NAVL

JoAnn S Vdl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Luis Obispo, California

Please read the complaint

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Updated by user May 21, 2020

The pictures tell the story. I had a woman who saw the drive take my bed and push it out the door into the street.

The bed broke and I am handicapped and had t sleep in a recliner. Even though I had many letters to prove my claim it was denied.

Original review Apr 21, 2020
April 21, 2020
I was told me that you would get back to me regarding the mess that was left when I paid $1,000 to have your men unpack. To date, I have not heard from you.
Here are some pictures and other evidence.
1.

I paid them to unpack and this is what I got (ENTITLED MESS IN LIVING ROOM
2. The scooter was thrown on top of the things in the cage. I attach a letter from the maintenance man. The first letter was from somebody who knew nothing about maintenance.

Note the battery was in the living room and not even with the scooter. It was shoved in my wheel chair.
The scooter was upside down on one of my chairs in the cage. Unfortunately, there is not a clear picture of what they did.
It is broken in that picture as you can that the scooter is broker. I had to leave it behind because the maintenance man could not make it work.

HIs note is attached.
3. Furniture before before North American Van Lines picked up my furniture. It was like new.
4. Bookcase with lights working before I left.

That was broken in shipping.
5. Waste Basket is just a small sample of how things arrived in Texas.
6. I have called Temperpedic, changed the batteries and gone through the steps and the frame is broken.
Attached please find the receipt for the bed and a letter from my housekeeper who helped me prepare for the move. I also include a letter from Marilyn Bettis who saw the driver struggle with the extra long twin size mattress and threw it into the street.
Thus I had to sleep in a recliner the entire time I was there.

Margie Lothamer asked if I can see any dirt on the mattress. I find that incredibly insulting. I have to sleep at zero gravity because I'm handicapped. Why on earth would I take a broken bed with me and who would sleep on a mattress that was not wrapped when moved and then thrown into the street.
7.

Living room before I left. Both of these recliners were broken in the move.
8. The Massage chair does not work properly. Attached is a letter from somebody who used it before I left.
9.

Please note how the fireplace/bookcase was placed in the apartment. I could not walk into the room with support and I could not use my wheel chair in that room or it would make it worse.
I am Filing a complaint with the National Consumer Complaint Data base and other ways to file a complaint. Thus, I'm giving you another chance to make this right.
I think it is outrageous that even though I've sent you proof you want me to put out additional money for an arbitrator.

I have posted the pictures to yelp.
Sincerely, JoAnn Smith
805 619-**** My Claim. Reg #342695/Claim 26685-9
15 Attachments
Reply
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View full review
Loss:
$20
Pros:
  • Good salesmanship
Cons:
  • Not trustworthy
  • Damage theft of items
  • Damaged and stolen furniture

Preferred solution: Price reduction

User's recommendation: No way.

Michael Xki

Horrible movers boxes thrown boxes many items broken many items stolen

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Many boxes thrown crushed Jay truck driver terrible did not protect our items furniture lamps other items broken or stolen items missing from inside boxes terrible movers

View full review
Cons:
  • Damage theft of items
Reason of review:
Bad quality

Preferred solution: Price reduction

Larua Ntk

Extremely greatful!!!!

Billy from the TA in Manning,Sc was extremely helpful in my matter and to clarify I was not pissed I just wanted this to be handled in a timely matter due to my past experience with another TA and Billy in Manning Sc handle the situation very professionally thank you so much

View full review
Donald R Xdl
map-marker Caldwell, Idaho

Not Happy with my Move

My wife and I moved from California this last September. We had a lot of things to be shipped, the truck that was sent already had another families belongings in the truck.

I had called and tried to reschedule the move as we were not ready. The driver called and pressured me into letting him come and pack us. He called for extra help in packing the truck, all together there were 5 men packing and loading the truck (the driver, 2 men loading the truck, and 2 men packing boxes). After they had been there for about 3 hours I was informed that that they had to stop packing boxes to make sure there was room for the furniture.

We did not have that much furniture a china hutch three book cases and a dining room set. We did not ship any beds or couches. When they had finished (because they had run out of room) we still had things that we had wanted packed. I had to rent a U-Hual for that.

On the drive up to Idaho I received a call from North American want to give me a survey, I told the caller that I was driving and to call me the next week. The next day while I was driving again we received another call same person wanting to give me the survey, I told her next week again. They have yet to call me back. My wife and I arrived here in Idaho and started to unpack we found things that we had told the packers not to pack that had been.

We found empty boxes packed in bigger boxes.

I have called North American and left a message I have not been called back. If we ever move again we will not use North

View full review
Reason of review:
Damaged or defective
Orlinda Khk

If Jay Pratt 718-...-....is your American van lines driver

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Horrible experience with North American Van Lines. Paid them $23,000 to move from Boise, Idaho to New Orleans, La.

Items were stolen!!!!and horribly damaged. They told us please wait to file claim we are putting tracer on those items....GUESS WHAT????? now they are saying because we didn't file immediately we must have the items and just trying to scam!!!! Driver didn't have his paper work filled out and NOW says we refused to sign..

I have never seen such an unprofessional company!!

Law suit being filed in federal court since it was across state lines. SO much time and energy...but I feel these thieves should not get away with this horrific event

View full review
Loss:
$60000
Pros:
  • Great sales job on how smoothly my move would go
Cons:
  • Damaged and stolen furniture
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

Anonymous

NAVL dba Beltmann, dba Allied. SCAMMERS!

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North American Van Lines - NAVL dba Beltmann, dba Allied. SCAMMERS!

Hired North American September 2017...move from Atlanta to Pittsburgh . They sent Beltmann to pick up, Allied to deliver .

..MANY companies, All under SIRVA banner, which should be red flag right away. Many names to confuse and eschew responsibility . Complete fraud. Quoted $3450.

End cost over $10,000...including extortion holding things hostage and refusing to deliver . Media intervened. Items delivered . All furniture and television delivered broken.

Claims denied. Things vandalized and marked up. Ruinous company. Endless months of agony.

NEVER USE NORTH AMERICAN OR ANY SIRVA COMPANY.

Their ads, quotes , salesmen....all lies. NEVER NORTH AMERICAN is the only slogan to remember.

View full review
Reason of review:
Bad quality
Indira k Jdz

Tremendous loss

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Moved from Tampa fl to Ranchos Palos verdes Ca

Incredible loss of items that cannot be replaced

Most of the antique items which was brought from my ancestral home in India

Other items such as office products and kitchen items

The agent or consultant assured that it will be delivered in one week and they took maximum days allowed by the contract

I believe it was stolen and there must be no security where they keep boxes

The mover who delivered the item was in a hurry

Never allowed even the workers with to open the box

Did not give time to count the boxes

Made me sign the papers which said 124 boxes

I have received only a little more than fifty boxes

Very arrogant driver who was suppose to be the leader

Kept saying to hurry and there are no more boxes to bring in

Very deceitful company that is not good for the people who trusted them

View full review
Cons:
  • Not trustworthy
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Constance B Pkj

Very poor move

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I used North American for a move to California in 2015. The agent was great and the move was great.

So when I decided to move again I didn't consider anyone else. However, my experience this time was as different as night and day.

The movers were late, and they did not wrap my furniture. At my destination there were smashed boxes, 2 broken chairs, gouged table, chest of drawers, recliner, and dining table. I also had broken dishes.

The driver of the truck also commented that he was surprised at what he saw when he picked up my belongings from the warehouse. When I complained, I got promises that were not kept and when I continued to call the General Manager Mike for assistance, he assured me that the matter would be taken care of personally and that I should file a claim.

When I tried to call him, he was never in and did not call me back after numerous calls. This has been a horrible experience.

View full review
Loss:
$2000
Cons:
  • Treatment after delivery
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Anonymous
map-marker Newark, New Jersey

Refund on extra charge and service not render.

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North American Van Lines - Refund on extra charge and service not render.
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North American Van Lines - Refund on extra charge and service not render. - Image 4

I booked our move thru NorthAmerican Van line thru your Beltmann Group for July 14, 2017 from Keasbey NJ to Fort Myers Fl.. At the time that the estimate was done, by Mark Eschbacherof the Beltmann Group, since our apartment was located on an uphill driveway, he quoted that no need for a smaller truck, but he will charge me a fee of $269.44 for the movers to physical bring my stuff down to the big trailer at the bottom of the driveway,because the big trailer could not make it up hill to my apartment.

For that purpose I said ok, but when movers arrived, they were able to bring the big trailer right to my doors stepwith no problem. So since the physical moving of my stuff was not handle down the steep driveway, I expected for my money to be returned, for it never took place. Upon callin NAVLine and explaining , a female by the name of Donna, who was very rude as a customer service rep.told me that she couldn't get a hold of Mr.Eschbacher of the Beltmann Group, and that " no refund would be issued END OF STORY" I personaly got a hold of Mr.Eschbacher explained the situation and he called her back . I followed up and she insisted no refund ,END OF STORY" I was very upset with the treatment from Donna, she should not be handling customers,especially I'm a professional who Know how to politely ask .

So you can see why I need to write this letter and request my refund for something that did not take place. It leaves me with a very bad taste for North American Van line who I was ready to recommend to my sister who will be relocating from NY next summer when she retires, and for myself also if this move I made doesn't work out, and would choose to go back to NJ . It's certainly is not good business to take hard earned money from a senior when service was not rendered, I do have pictures of the Big trailer at my door step and down the driveway. PLease do good by me and refund my money, is a very small amount your company but, much for a senior on fixed income.

thanking you and look forward to a call or correspondence .

Justin and Maria Medina 3261 Antica St. Fort Myers Florida 33905 2**-**3-7833

View full review
Loss:
$269
Cons:
  • No refund on service not provided
  • Beltmann group employees performance
Reason of review:
No refund for service not rendered

Preferred solution: Full refund

Anonymous

Will never ever again use North American van lines

North American Van Lines has become a political operation opposing the NRA. As a proud NRA lifetime member, my family and I will never again.

Use North American Airlines.

They have the right to be a political operation. I have the right to take my business elsewhere and advise all my friends and relatives to do the same.

View full review

About

Summary

North American Van Lines is a world leader in relocation. The company was established in 1933. The company operates more than 500 agent locations throughout North America. It was first to use crane vans, allowing us to handle large equipment without a loading dock. The company offers interactive driving simulators to train drivers in driving safety. The company provides shipment services over the Alaska Highway.

North American Van Lines has been in the industry for more than 70 years. North American Van Lines has created the New American Garage Sale Kit, an easy-to-use resource to help you get rid of unwanted items before beginning the moving process.

North American Van Lines reviews and complaints

North American Van Lines is ranked 149 out of 573 in Moving and Storage category

Area Served

USA

Payment Methods

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