Customer service
Exchange, Refund and Cancellation Policy

I booked our move thru NorthAmerican Van line thru your Beltmann Group for July 14, 2017 from Keasbey NJ to Fort Myers Fl.. At the time that the estimate was done, by Mark Eschbacherof the Beltmann Group, since our apartment was located on an uphill driveway, he quoted that no need for a smaller truck, but he will charge me a fee of $269.44 for the movers to physical bring my stuff down to the big trailer at the bottom of the driveway,because the big trailer could not make it up hill to my apartment.

For that purpose I said ok, but when movers arrived, they were able to bring the big trailer right to my doors stepwith no problem. So since the physical moving of my stuff was not handle down the steep driveway, I expected for my money to be returned, for it never took place. Upon callin NAVLine and explaining , a female by the name of Donna, who was very rude as a customer service rep.told me that she couldn't get a hold of Mr.Eschbacher of the Beltmann Group, and that " no refund would be issued END OF STORY" I personaly got a hold of Mr.Eschbacher explained the situation and he called her back . I followed up and she insisted no refund ,END OF STORY" I was very upset with the treatment from Donna, she should not be handling customers,especially I'm a professional who Know how to politely ask .

So you can see why I need to write this letter and request my refund for something that did not take place. It leaves me with a very bad taste for North American Van line who I was ready to recommend to my sister who will be relocating from NY next summer when she retires, and for myself also if this move I made doesn't work out, and would choose to go back to NJ . It's certainly is not good business to take hard earned money from a senior when service was not rendered, I do have pictures of the Big trailer at my door step and down the driveway. PLease do good by me and refund my money, is a very small amount your company but, much for a senior on fixed income.

thanking you and look forward to a call or correspondence .

Justin and Maria Medina 3261 Antica St. Fort Myers Florida 33905 239-313-7833

Product or Service Mentioned: North American Van Lines Long Distance Moving Service.

Reason of review: No refund for service not rendered.

Monetary Loss: $269.

Preferred solution: Full refund.

I didn't like: No refund on service not provided, Beltmann group employees performance.

Company wrote 0 public responses to the review from Sep 30, 2017.
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