When my bed was delivered, the mattress was dirty and ripped. I had them wrap my glass and mirrors, which arrived broken.
I had 2 chairs and a ladder which never arrived, leather couch and love seat had scatches. After I saw them load the truck, I took out replacement insurance. I got most of the money I ask for, but the missing furniture they said "A trace was completed and it was negative, and that they found no indication any loss occurred while the shipment was in our possession". Yeah right!
It took them 2 trips to deliver my furniture.
They stuffed it in a truck along with 2 other households. It got delivered a month later and I had to have someone there because I was still working at my former job.